The Flow of Relationship Management

The business of people management is at times enough to drive you to pull your hair out one moment and in the next moment it can allow you to believe you are a management guru. Anyone who has managed staff will concur that it is the hardest part of business life.

The reality is that managing staff staff is complex and it takes discipline to do it well. Knowing when to keep your mouth shut and let the scene play out, knowing when you should step in and rescue what seems like a disaster (and may well be) and knowing when to let someone go.

It is the ability to demonstrate emotional intelligence in complex situations that sets apart the people managers and leaders from the tyrants. To focus on what you want, not on what you don't want is the key to good people management. It doesn't matter whether you are managing staff, your boss or your co-workers pushing against people will simply make it worse - they will ALWAYS push back - one way or the other.

Strategies for moving towards people excellence

• Choose to be centered - take time to know your why
• Know your outcome - not just the surface response
• Get the information BEFORE you act
  
• Be willing to understand
• Be willing to change
• Choose to co-create

Remember what Oscar Wilde said "An idea that isn't risky is hardly worth calling an idea"
Until next time have fun with your freedom. Dana

---